Problem Management, Process Automation, and Preventative Maintenance
Services Catered To
At Integralis, we pride ourselves on the services we offer our customers. It sets the foundation for long-lasting, mutually beneficial relationships by providing our customers with a set of relevant industry expertise augmented by real-world experiences and a relentless passion to make a success of any engagement.
For each of our solution offerings, we offer a highly-skilled, vendor-certified, and industry-accredited team of consultants delivering the following services:
Our consulting services deliver advisory services to our customers to optimize roadmaps for strategic initiatives and execution planning to achieve tactical objectives. Our professional services provide successful turnkey project implementations or enhancements to existing environments.
Business Analysis Services
Understanding and translating business requirements into technical execution is crucial and must not be underestimated. Integralis offers highly skilled business-orientated business analysts to assist customers with the extraction and documentation of business requirements, and then subsequent solution translation to ensure a smooth and uninterrupted transition from business requirements to technical execution.
Integralis offers a range of Managed Services to proactively manage, maintain and support our customers’ environments. Managed Services are underpinned by well-defined service level agreements backed by runbook activities. We have flexible integration and contact options for our Service Desk, which is geared to assist customers with the initial contact and classification, whether a support request or service request.
For customers looking for ad-hoc support, we offer a range of flexible support services allowing customer access to certified and accredited consultants on an ad-hoc basis. This option is preferred by customers who want to augment their internal IT staff complement with specialist skills for a particular solution or platform.
Our project office comprises industry-certified project managers to ensure the successful delivery and planning of all customer projects. We can adapt to each customer’s requirements while adhering to core project management principles such as governance and communication.
Going Above and Beyond
1. Dedicated Support Options
Providing you with a highly competent 1st, 2nd & 3rd level support structure to address all and any concerns you may have.
2. 24/7 Contact Support
We offer an option for a 24/7 contact option on critical events, ensuring consistent uptime of an environment.
3. Effective Continuity
All clients are managed using a technical runbook with a full RACI matrix to ensure effective continuity.